Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Complete our contact form
• Request a quote or commercial account
• Subscribe to our residential delivery service
• Contact us by phone or email

This information may include your name, email address, phone number, company name, and delivery address.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited, and the time and date of your visit. This information is used to improve site performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders and delivery requests
• Respond to inquiries, quotes, and commercial account requests
• Send transactional communications (order confirmations, delivery updates)
• Improve our products, services, and website
• Comply with legal obligations
• Send promotional communications where you have given consent

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (such as delivery partners and payment processors), who are bound by confidentiality agreements
• Legal authorities when required by law or to protect our legal rights

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form data is retained for a maximum of 2 years.

5. Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate data
• Deletion: Request that we delete your data, subject to legal retention requirements
• Objection: Object to processing of your data for marketing purposes
• Portability: Request a machine-readable copy of your data

To exercise any of these rights, contact us at the details provided in Section 9.

7. Cookies

Our website uses only essential session cookies necessary for the website to function correctly (such as flash message handling). We do not use third-party tracking cookies, advertising cookies, or analytics cookies without your consent.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by updating the "Last updated" date at the top of this policy. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.